Travel contract and responsibility
The bookings are regulated by the present general conditions,
by the law n° 111 of March 1995, by the ECC directive
n° 90/314 and by the law n° 1084 of 27/12/1977.
In any case the Tour Operator responsibility will not
exceed the limits foreseen by the above mentioned laws.
In case of “force majeure”, the Tour Operator
reserves the right to change hotels and holiday destinations
with others nearby. The Tour Operator is not responsible
for any damages caused by the client.
02 – Bookings
Holiday bookings are subject to availability. Should
the holiday you have chosen nolonger be available a
similar holiday will be proposed where possible. Booking
acceptance will be sent by fax or E-mail by the Tour
Operator who will consider the booking confirmed only
after having received a 30% deposit or the full cost
holiday. The Tour Operator is responsible for making
sure that each part of the holiday booked is provided
to a reasonable standard.
03 – Prices
Prices are quoted in EURO and include accommodation,
taxes, service; they do not include any personal expenses
or additional fees such as telephone calls, items from
the mini-bar, services, cleaning, deposits for apartment
04 – Payments
Upon confirmation of a booking, a 25% deposit must be
paid. Payment of the balance is due no later than
30 days before departure for Italy.
05 – Travel documents
Travel documents will be sent (to fax or address provided)
by the Tour Operator only after having received the
total amount on the holiday invoice.
06 –Termination of the holiday in advance
If the holiday is brought to an end before the foreseen
return date, no reimbursement shall be made.
07 – Cancellation of the holiday before
If you cancel your booking the Tour Operator will reimburse
the total amount paid minus the following cancellation
charges and minus any possible agency expenses. These
charges are a percentage of the total cost of the booking.
The days indicated are to be considered “working
days” before departure.
a) Cancellation charges
From 30 days before your arrival: 30% penality
From 29th to 14th day before your arrival : 50% penality
From 13th to 03rd day before your arrival : 75% penality
From 02nd day before your arrival and No show : 100% penalty.
a) Cancellation charges are different for incentive
They are set on both sides's wishes and needs
08 – Changes to your booking
For changes made to existing bookings, the Tour Operator
will have to cover processing costs and sometimes have
to pay penalties charged by suppliers. The Tour Operator will charge the changes costs plus the travel booking caharges
09 – Complaints regarding booked services
Claims can only be made by the client once the full
cost of the holiday has been paid. However, any complaints
should be reported immediately to the supplier in resort
and also to the Tour Operator, in written form, during
the holiday. If the complaint is not sorted out during
the holiday period, a registered letter should be sent
to the Tour Operator within 10 days of returning from
your holiday. Eden Viaggi has taken all reasonable care
to make sure that all the services are provided to a
reasonable standard and are provided as described in
the web pages. Le volpi ciccione is not responsible for any
changes made by the supplier of which they have not
been informed. Any suggestions from the client will
be gladly accepted in order to improve the level of
services and accommodation provided.
10 - Legal jurisdiction
For any dispute, the Civil Court of Modena is to be
acknowledged as the sole competent authority.
11 - Warranty Fund
A warranty fund has been established by the ‘Presidenza
del Consiglio dei Ministri’ (Italian Government
Authorities) to safeguard the client in the case of
Tour Operator insolvency or bankruptcy, safeguarding
a holiday refund and repatriation of the clients if
12 – Technical Organization
Le volpi ciccione Tour Operator
Compulsory communication according to article
16 of the law 269/98:
the Italian law punishes with imprisonment all crimes
concerning prostitution and juvenille pornography, even
if they are committed abroad.
LE VOLPI CICCIONE S.r.l. is covered by policy with the
NAVALE ASSICURAZIONI S.p.a. insurance company
for tort liability, in conformity with the legislative
decree 111 of 17/03/1995.